Nov 15, 2010

Where Has MailChimp’s Facebook App Gone?

Early yesterday, a number of you began contacting us with questions about where the MailChimp Facebook app has gone. If you had it installed, you’ll notice that there’s no longer an "Email Signup" tab on your fan page.

[***UPDATE – 11/15/10 1:30PM EST***]
It looks like the MailChimp signup form application is back and fully functional. But as of this time, we still haven’t gotten a response or explanation from Facebook’s support team so we’re  so we’re unable to provide any explanation about what happened. Sorry for the inconvenience, but things are now working again.

Essentially what has happened is that Facebook has pulled the MailChimp signup form application without any notice or explanation. Unfortunately this is also currently affecting our other Facebook integrations, including the Like button and Facebook comments. Our developers have reached out to Facebook’s support team outlining the fact that we were given no notice for the change or explanation for what’s going on, and Facebook’s automated response has assured us they’ll respond to our inquiry within a week.

While it’s possible for us to simply set up a new signup form application, this isn’t really a desireable solution. Literally every user would have to reinstall and reconfigure the app. Then even if and when the original app becomes reinstated, we wouldn’t be able to use that setup any longer.

As you can imagine, this puts us in a bit of a bind and we apologize for the inconvenience to our users. I’ll be updating this post as soon as we have additional information from Facebook, but if you have any concerns or questions in the mean time, feel free to post them in the comments or get in touch with our support team.

[***UPDATE – 11/15/10 1:30PM EST***]
It looks like the MailChimp signup form application is back and fully functional. But as of this time, we still haven’t gotten a response or explanation from Facebook’s support team so we’re  so we’re unable to provide any explanation about what happened. Sorry for the inconvenience, but things are now working again.