With so many tools available for online sellers, it can be hard to figure out which ones will actually help your store run more smoothly. But a few things are certain: great customer support plays a key role in building brand loyalty, reliable order management and shipping processes are vital, and managing customer data is a lot easier when everything is in one place. So this month, we’re highlighting a few of our favorite support, shipping, and accounting integrations that can help turn your e-commerce business into a well-oiled machine.
Olark Live Chat
If you’re an online seller looking to implement a chat solution for your site, Olark is a great place to start. For the past 5 years, Olark has been invested in the SMB ecosystem and helped thousands of businesses implement on-site chat solutions. When you connect Olark to MailChimp, your operations will be able to quickly add chat visitors directly to a MailChimp list with a simple chat command. A record of the chat will automatically be included in the Notes tab of their subscriber profile, too.
Online sellers inevitably reach a point where they’re not able to handle everything on their own. And if you don’t stay on top of things, managing all the backend services necessary to run a business can get complicated pretty quickly. Fortunately, the folks at ShipStation have created a software solution that helps you monitor all of your orders from various channels. That way, everything stays organized and you can easily manage your shipping fulfillment obligations.
Recurring Orders & Subscriptions by Bold Commerce
With more than 20 apps in the Shopify marketplace alone, Bold Commerce has developed a reputation for building great apps for online sellers. If you plan to launch (or already operate) your own monthly subscription service, the Recurring Orders and Subscriptions app—available for Shopify users—can be a valuable resource. This app makes it easy to setup and sell subscriptions to recurring products or carts, and when you connect your Shopify store to MailChimp, all of the data will flow directly into your MailChimp list.
FreshBooks is an accounting software app that provides small businesses with a painless, secure solution for managing their finances. And when connected with MailChimp, FreshBooks also makes it easy to consolidate your customer data. MailChimp’s list import process includes a native FreshBooks list syncing functionality, so you can add all of your invoiced customers to a MailChimp list in just a few clicks.