May 11, 2015

A Redesigned Knowledge Base, Plus Billing and Messaging Updates

Earlier this year, we introduced an in-app version of our Knowledge Base that made it easier to find the answers you need, right when you need them. This week, our KB team takes center stage once again as we launch a brand new, redesigned version of our standalone KB. The new design provides consistency between both versions of the KB, and introduces a focus on content organization that we think will improve the way you navigate through all of our articles, walkthroughs, and tutorials.

The homepage

When you visit the KB homepage, several of the design changes are evident right away. The search bar is front and center, and you’ll find that the nav bar along the top of the page now includes the option to quickly switch between the KB’s different language variations.

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Search results

The KB is filled with tons of helpful information, but sometimes, that information has been hard to find. Before, scrolling through unfiltered, catch-all search results just to find one specific piece of content could prove frustrating. Now, when you perform a search for a specific word, feature, or topic, all of the results will be divided into 3 categories, just as they are in the KB’s in-app counterpart: Articles, Quick Answers, and Glossary. This will make it easier to differentiate between content types and find the answers you’re looking for.


Persistent navigation and breadcrumbs

Every page in the new KB—from the Glossary and Video Tutorials to the individual articles themselves—has been redesigned, too. Content is now centered on each page, with persistent navigation on the left sidebar to help guide you through the topics covered in each article or resource. We’ve also added breadcrumb navigation to the top of each article page, indicating the category and subcategory of the article you’re reading.

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Printable article design

If you’re the type who likes to print out physical copies of the articles, we haven’t forgotten about you—we’ll now automatically remove the sidebars and other navigational features when an article is printed.

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Odds and ends

The majority of this week’s release is centered around the KB redesign, but there are a few other new updates, too. We’ve improved the in-app messaging and notifications for billing and credit card-related issues, made it possible to rename sent campaigns, and tweaked a handful of things behind the scenes.

These features are now available for all MailChimp users. As always, we’ll be listening closely to your feedback.