MailChimp is constantly growing and adding new customers around the world. Currently, we manage a hundred servers and employ CDNs and Akamai Web Application Accelerator to keep things running smoothly and quickly.
Sometimes though we still see things like:
Which can be frustrating for us too. While our infrastructure is rock-solid and we are rarely down, sometimes users experience issues connecting to one of our many servers (often, the user is on a wifi hotspot that doesn’t like a CDN somewhere). And these days, when people have issues, they tweet something like, “Hey @mailchimpstatus, are you down?” The answer is more complex than “yes” or “no.” And we think it needs more explanation than those green or red “this server is alive” icons.
To help troubleshoot these situations, we just launched the MailChimp Status Page: