I think we’ve already made it clear that spam is very serious business. If you send email marketing, you need to be aware of the rules and regulations related to spam. Though we can’t give you legal advice, we can give you lots of information to help you stay out of trouble.
Our latest guide, Spam Lawsuits: What’s The Worst That Can Happen? goes over some significant lawsuits involving companies that got busted for spamming. It’s a quick read, so you can learn something new about spam in five or ten minutes. Study up, because nobody likes a spammer.
Download the free guide at resources.mailchimp.com.
Great guide guys!Succinct and eye opening!
I work at Maildistiller, supplier of hosted anti-spam and anti-virus protection for 1000s of users globally. Many marketeers may see anti-spam companies as the enemy as similar services to ours on the market simply stop all bulk mail from being received. However at Maildistiller we are often complimented at the intelligence of our filter system as our engines are able to distinguish between valid opted in messages and irritating spam. So if our users have genuinely opted into lists or subscribed to legit marketing mailers, we won’t block these messages and our users won’t ever miss out on news, info or promotions that they’ve agreed to receive!
Just been doing a Google search on Maildistiller and came across your post, Danielle.
We’ve been using Mailchimp for a while now and despite users opting into our lists, our campaigns passing Mailchimp’s spam tests, our own inhouse testing and achieving MQS scores of 95/100, our emails are still frequently blocked by Maildistiller.
If you could point me in the direction of some useful documentation for me to investigate further (I’ve not had much luck with getting in touch with your support team), I’d be very grateful.
Thank you
This is great! One thing–I can’t tell if the blue text are supposed to be links or just for emphasis. If they are supposed to be links, I’m unable to click on them.
Good catch, Erika! The links are working properly now.
Hey
This is great! Shows that reputable marketers who are oblivious to the laws can often make ‘honest mistakes’ ; but can’t really escape from the fines.
I’d have liked to see inclusion of CASL in the list of notable laws in North America because CASL is significantly more stringent than (you)CANSPAM. CASL would also apply to all cross border messages that would be opened in Canada.
Cheers
Sanket
That Guide cover would be even more awsome if you could actually solve the maze
odd that you say you need to be aware of spam, i am and your company just sent it
seriously, if i wanted to buy socks online (which i do from time to time because i dont have any local stores that sell the brands i buy) i wouldnt buy from a company who decided to “cold call” my email inbox especially when they are selling the kind of socks i’d never be seen dead in (like sportswear brands).
if you want to respond i’ve subscribed to this thread or you can email me directly, but i will tell you i’ve never visited this sock company’s website let alone opted to recieve emails from them.
We have over 800,000 users who send roughly 1.5 billion emails a month. It’s not possible to look at every single one of their messages, so we put a lot of resources into preventive and educational measures. Sorry if you received spam from one of our users. Could you provide us with the campaign ID (“CID”) in the email’s headers?
How to find the CID:
http://mailchimp.com/contact/campaign-id/
Alternatively, you can report the sender here:
http://mailchimp.com/contact/abuse/
On that last link, you’ll see the different ways we work hard to prevent abuse. If we find out this sender is blatantly spamming, we’ll shut them down with extreme prejudice. But we have to investigate thoroughly before taking any action. Thanks.
sadly all gmail tells me is this…
from UK Socks info@uk-socks.com via mail65.us2.mcsv.net
reply-to UK Socks
to @gmail.com
date 28 June 2011 20:26
subject Summer is upon us – Are you prepared?
mailed-by mail65.us2.mcsv.net
Signed by mail65.us2.mcsv.net
unsubscribe Unsubscribe from this sender
so thats not too helpful.
as you may have guessed from the tone of my earlier post i’m not screaming mad at you and can appreciate that its not intentional so, i looked at the abuse form and yes it certainly does look like you do genuinely try to do the right thing, of course i cant fill it in because the webform requires the cid so as i dont have that its a no go there too, still not to worry, i’ll leave as it stands for now and if i get further mail from them i’ll contact them directly.
thanks for your prompt reply.
Thanks for understanding. Meantime, our team’s going to try to hunt this down using the info you provided.