Tomorrow morning, around 8am ET (see in your timezone), we’ll start rolling out some new features. It’ll be a rolling release, starting at our us2 data center, then moving across to us1. If all goes well, the upgrade will be complete across all accounts by the end of Thursday. We’ll be going into more details after everything’s live, but here’s a quick overview…
Campaign reports revamped
Over the years, we’ve added tons of tracking and analytics options to MailChimp. subscriber activity, ROI tracking, Google Analytics integration, social sharing stats, Facebook comments, timewarp charts, domain performance, and more. We decided it was time to clean all that up and organize campaign reports a little nicer. One cool addition is our “Campaign Reach” stats, that tell you how many people your email reached, including social channels:
More FEED:XYZ merge tag customization
We have a great RSS-to-email feature that automatically sends emails whenever you update your blog. But some people wanted the ability to plop RSS content into a regular newsletter. So we created the FEED:XYZ merge tag. It actually lets you insert multiple RSS feeds into any campaign you want. But then people wanted the ability to do more custom styling on those feeds. Starting tomorrow, the tag will support the ability to break it into RSSITEMS (like title, author, etc) so you can apply CSS to each element. Code examples are forthcoming.
Co-branding options under VIP Reports
Last month we launched co-branding, so that you can make MailChimp feel a little more like home. We’re extending that functionality over to our VIP Reports, so that your shared campaigns will match your branding better too.
Downloadable Backups
Ever wanted to just back up everything in MailChimp? Your lists, your campaign stats, your templates, etc? We’ll be giving you a button for that. Partly because we’ve always felt it’s your data, so you should have access to it. But also partly because we want your dusty old data off our servers. Seriously, there’s so much old campaign data sitting on our servers, we need to start cleaning it up. Very high volume senders with large lists or frequent campaigns notice significant performance improvements when they delete old campaigns and stats. One day, we plan to make this mandatory. But for now, we just want to get the backup process in place.
Miscellaneous
There are some other tiny tweaks we’ll talk about over the next few days, as well as some infrastructure and backend optimization we’ve done to make things speedy. One thing I’m particularly excited about is how we’re making changes to our billing system so that we can eventually bill you in your local currencies (instead of requiring USD). Stay tuned!

“notice significant performance improvements when they delete old campaigns and stats”.. I don’t understand, is my MC account like VPS hosting? Is it only allotted so much memory usage on your server? WTH?
This brings up A LOT of questions.
Great! I will test everything as soon as possible.
Good work guys!!!
Awesome! Who can I call to talk about this?
Great!! As always, thanks for the continuing improvements chimps!
Long ago, there was talk of making it much easier for subscribers to update their profile by visiting a webpage with a form where they enter their email address and then they are sent an email with a link that takes them to their update profile page. Many of our subscribers find it complicated to have to dig through old emails to find one from us that they can then click on manage your subscriptions. Any news on that?
We keep pushing that one back, because we keep finding bigger feature fish to fry. But I’ll see if we can fit it in to our next release.
That would be great. I do appreciate all the new features… I suspect I’m not the only one who thinks that profile issue is the top usability refinement left to do, and would make the Chimp second to none.
You’re definitely not the only one, no. This open letter haunts me to this day:
http://creativetechs.com/tipsblog/problems-with-mailchimp-interest-groups/
:-)
This is definitely our biggest complaint we get from our subscribers too.
We get a handful of “Already Signed Up” error complaints from our subscribers everyday when they try to sign up for another one of our newsletters. It seems like no one keeps their original signup email which is required to update their preferences/profile.
Please move this to the top of the list guys.
This is a serious problem!
Love me some new features! But how come you guys are doing system upgrades in the morning in the middle of a work week? I know you have global clients, but still… saturday night/sunday morning seems ideal from my north american point of view.
We push code constantly anyway. It’s sort of a normal thing for us, and we thought it was a normal thing for any SaaS.
But judging by this article:
http://www.avc.com/a_vc/2011/02/continuous-deployment.html
I guess it’s kinda novel and cool? Who knew! :-)
Actually, the important thing that article covers is morale. You just get more done with this approach. Anyway…
Granted, a large(ish) upgrade like today seems more appropriate for weekends, and we’ve definitely tried that route. But the problem there is you don’t have a full customer service staff ready to go, and fully caffeinated at launch. You just can’t get that on a 3am on Saturday. Yep, you could force the staff to come in and pull an all-nighter, but then you suffer the consequences on Monday and Tuesday. You get support ticket “log jams.”
FWIW, that’s why we do a rolling release. We don’t hit all 680,000 users at once with sudden change. And, we try to avoid “peaky” delivery periods.
I just totally jinxed this release now. Forgive me, I gotta run and hide, because the devs are going to come and punch me in the gut.
Any plans on allowing us to use the FEED tag in rss to mail campaigns? I have another feed that I’d like to put in the sidebar of my current RSS to email campaign.
Hey Brett,
We’ve updated the FEED tag, so you can now use the feed tag in both regular and RSS to email campaigns.
-Jenn
Since the update, the click map appended to the bottom of the “click performance” list is all messes up. The click % indicators are all jumbled at the top of the page rather than hovering over the link like they should be. Didn’t have this problem before…
We haven’t been able to replicate this issue on our end, Shane. What browser are you using? Also, does it happen in the click performance reports for your other campaigns?
It must have been unique to my last campaign because all seems to be well with today’s. Sorry to bother you.
Will the “total clicks” stat be making a return? Or am I missing where it is? That is, the total number of clicks on a single campaign, not the number of people who clicked anything. This is one of my key metrics. Even a bottom or top “totals” row on the click stats table would do the trick..
Hi Peter, here’s a screenshot of where you can find it:
http://blog.mailchimp.com/wp-content/uploads/2011/04/clicks.jpg
It’s possible that when you looked, we were still in the process of upgrading (and the numbers hadn’t populated yet).
If it’s still not showing, let our support team know: help@
It shows, but that number is not the total clicks (even before the upgrade). On my mailing, at least, it’s the number of subscribers who clicked on anything, not the total number of clicks. I added up the column in the click table and get more than double the number in the area that you show.
Thanks Peter. Simple oversight on our part. We’ll get that number put back in asap.
Hey, Peter.
The total click stat will be back in Reports later today or tomorrow. Thanks for bringing that to our attention.
Hi Ben,
First of all, let me say as a new subscriber to Mail Chimp, I am seriously impressed. I just came across your 404 page today, that’s cool. Then there was the Paddy’s Day login page. The software is beyond excellent.
I see that the campaign reports have changed. I feel that the previous reports were clearer but I can’t compare so it’s tricky to say.
I do think however one thing isn’t great and that’s that there is the Unopened Stat, bang smack in the middle of the page with the new format. And the opened stat has been significantly downgraded in visual importance.
For me, this is a little depressing. Each time I open it up I see how many people have not opened my newsletter. I don’t want to see that. I want to see how many people have opened it!
Hi Ben!
Any updates on this feature request?
http://blog.mailchimp.com/paypal-add-on-for-mailchimp/#comment-16473
Hi Ben + Mailchimp team.
With regard to the new addition to the “FEED” family, will this enable you to drop in a unique RSS feed for each user? We have tailored RSS feeds for every user and we’d ideally like to automate the process whereby we send them updates that reflect new items in their RSS feed.
Thanks!