May 4, 2015
MailChimp’s Most Popular Subject Line Emojis

Earlier this year, we excitedly announced support for emojis in subject lines. What can we say, we just love the little buds. But which emojis are people using? How are they being used? And is "emojis" even the plural of "emoji"?
It’s been a few months, and we’ve started to answer those questions. 214,000 campaigns have been sent with emojis in the subject line since we officially added support for them. Multiply that by the number of emojis used and emails sent for each of those campaigns, and it turns out we’ve delivered 1.4 billion emojis to people’s inboxes. Here’s a look at some of the trends we’ve seen. We’ll be using Apple emojis, but there are several variations for different platforms.
The solo all-stars
First, we took a look at the top 15 emojis we’ve seen since February. These ranks are based on the number of subject line appearances made by each emoji. A few are also dingbats or other special characters that have been supported in browsers for a while. The registered trademark emoji took the number one spot, followed by the big-eyed happy emoji, then a smiley with heart eyes. An actual heart and a more standard smiley round out the top 5.

The popular combinations
Single emojis are cool and all, but combining emojis is where you can really get creative. In fact, 31% of campaigns with emojis use more than one of them. We used Gephi and the Force Atlas 2 algorithm to map the network of which emojis are used together. In the map, emojis that are closer together are used together more frequently, and emojis that are larger are more popular pairing partners. After removing emojis and pairs that are infrequently used, this chart enables us to learn a lot about how people combine emojis. Click on the image for a hi-res version.

So, what does all of that mean? We noticed a few things:
- Emojis from the same category are often used together (food, faces, animals, weather, etc.).
- Within categories, similar items are closer. Within the food cluster, alcohol, entrees, and desserts each have their own cluster. Fruit is off to the side, which might indicate that it is used for, um, completely different reasons.
- Certain emojis connect other small groups. The plane connects earth, travel, and transportation. The heart connects love, fashion, and exclamations.
- The sunglasses guy is cool. Too cool, in fact, to hang out with the rest of the faces. He is in the middle, and is combined with a wide range of other emojis. We like 😎🐵.
We’ve had so much fun looking at this chart and learning new things. We even printed off a giant copy to hang in the office.
The future
This is really just the beginning. We don’t see a consistent positive or negative impact from using emojis at this point, but they’re still growing in popularity and stabilizing. In the meantime, we recommend using them to convey meaning rather than as a gimmick. As Allison said in our emoji announcement post: "With screen sizes getting smaller—and devices like the Apple watch on its way—senders of email need to be able to pack more information and emotion into shorter messages. Emojis are great at this. They’re fun and expressive, but they’re also compact."
For example, the emojis in "Pizza party this Saturday! 🍕🎉" help clarify what your email is actually about. (And I would definitely go to that party.) On the other hand, the emojis in "Springfield Elementary PTA Newsletter 🍕🎉" seem out of place, gimmicky, and confusing since they have nothing to do with the subject line.
You should also try our A/B testing tool to see how well they work with your audience. And if they do work, run with it! Sometimes pictures are better than words.
Kim
This map is truly fascinating. At first glance, it appears the emojis are closely connected because of where they are on the keyboard. However, looking at it again, it appears it goes beyond keyboard proximity. For example, the shoe emojis are closely connected to the recycle emoji (walking is good for the environment?) which is in totally different category.
05.04.2015
Neel MailChimp
Kim, I think both theories are right to an extent. The emoji keyboard layout is largely organized by emoji category, which is how you would expect them to be used together. However, there are a few less intuitive combinations that seem to have risen to the top as well.
05.05.2015
Bryan
Great job to analyse correlation between emojis. It’s interesting for emailing marketing and for social media like Instagram or Twitter.
Neel, is it possible to received the graphml of this network ? I want to write something about that, with the mention of your work, naturally ;-)
05.05.2015
Neel MailChimp
Hey Bryan, I’ll see what I can do and post another reply once we have figured it out. Personally, I’ve spent the past week thinking of other data sources that could make sense for this analysis (even if it doesn’t involve emojis).
05.05.2015
Neel MailChimp
Hey Bryan,
I’m not that familiar with graphml, but I did what I could to export the graphml file and all of the emoji images that we used. I hope this works.
https://www.dropbox.com/s/lee3eh97lev61ja/MailChimp_emoji_graphml.zip?dl=0
-Neel
05.06.2015
Rene
Cool stuff, thanks for sharing the gephi graphml! I wished more email researchers would publish the data of their analyses… Anyway, here’s a little igraph’ed follow up in R, which may be interesting for those, who want to digg deeper into the map: http://www.emailmarketingtipps.de/2015/05/10/popular-emoji-combinations-email-subject-lines/.
05.10.2015
Rodi
Any chance, at all, of getting a nice high res version of this for printing? It’s art!
05.05.2015
Neel MailChimp
Hey Rodi, we’re glad you like it. I’ll see what I can pull together and update you when I figure it out.
05.05.2015
Neel MailChimp
Rodi,
We updated the post so that clicking the chart links to a higher resolution version. You can also click here.
https://blog.mailchimp.com/wp-content/uploads/2015/05/mailchimp_emoji.jpg
Hope this works!
05.06.2015
Diane
Do the emojis cause the mail to be sent to spam?
05.05.2015
Neel MailChimp
Hey Diane,
We didn’t see any evidence that emojis cause email to be flagged as spam.
05.05.2015
Diane
You said “We did see”–did you mean “didn’t”?
05.05.2015
Neel MailChimp
Whoops! Yes, I meant to say that we didn’t see any evidence. Thanks for clearing that up!
05.05.2015
Sneha
what exactly is the emoji here ? An Image in subject line ?
05.05.2015
Neel MailChimp
Sneha,
Emoji are small pictograms, but they are actually encoded as characters instead of images. As a result, they are about as large as a few normal characters and much smaller than an actual image.
http://en.wikipedia.org/wiki/Emoji
05.05.2015
Dean
Fascinating map! Is there any data on how emojis in subject lines affect open rates, if at all? I’m sure it’s completely dependent on industry and your audience, but still would be interesting to consider.
05.07.2015
Neel MailChimp
Hey Dean,
We took a look, but we did not find that emojis currently have consistent or significant impact on open, unsubscribe, or abuse rates. For the time being, we recommend testing them on your list to see how well they are received.
-Neel
05.08.2015
Kurt
Good use of “Springfield Elementary”
05.14.2015
Romain
Have you noticed any correlation between the use of emojis and the average open rate of email? Great article! Thx
09.03.2015
Neel MailChimp
Hi Romain! I’m glad you liked the article. Unfortunately, we could not see a really clear benefit or harm from using emojis. The impact seems to be different for different users, and recipients are still getting used to them. At this point in time, we recommend split testing with them to see if they hurt or help.
-Neel
09.03.2015
Joseph Holguin
Is there any data on what emojis increase open rates?
04.20.2016
Neel MailChimp
Hi Joseph,
We did not see any across-the-board impact from using emojis in subject lines. We recommend conducting tests of your own, and we may look into it again down the line.
05.09.2016