About a year ago we blogged about a hack that allows you to add a newsletter signup form to your Facebook Fan Page using static FBML and your lists’s embed code. But now with MailChimp v5.2 we’ve developed an actual Facebook app that allows you to seamlessly add a signup form to your profile and/or fan page, and easily change it as often as you like:
Having your subscribe form connected to your Page is especially useful because it keeps your Fans from having to leave Facebook, or even your page, to sign up for your list. When you make things easy for your Fans and followers, they’re more likely to take action. And since they don’t have to leave Facebook, this makes your page more interactive and more sticky with very little additional effort.
And installing our new application (as opposed to employing the aforementioned hack) is nice because it’ll pull in your list’s actual signup form design (so go make ‘em pretty). But if you’re still not convinced and want to see what it looks like in action, you can check out how we’ve set it up on the MailChimp Fan Page.
Installing and Setting up The App
To get started, we’ll be connecting to MailChimp from within Facebook. Sounds a bit counterintuitive, but bear with me. Head over to Facebook, where you’ll find the MailChimp Signup Application.
When the Application’s profile loads, click ‘Go to Application’.
Next, you want to click “install”, which will ask you to authenticate your Facebook login credentials and allow the application to have access to your Facebook account.
Then, connect by filling in your MailChimp username and password.
Finally, go ahead and select the list that you want your subscribers added to:
Adding A Signup Form to Your Personal Profile
This part of the set up process involves adding a form to your personal profile. Make sure you’re logged into Facebook, and then go to Account (top right) ==> Application Settings.
‘Add’ the MailChimp application as a tab.
Click “Okay” and you’ll see a dialogue that let’s you know you’ve successfully linked a MailChimp list to your personal Facebook profile. Head over to your profile page to make sure:
Adding A Signup Form to Your Fan Page
First of all you need to make sure you have a Page associated with your Facebook account (you need to have Page admin privileges). Note: this won’t work for Groups.
Head over to the MailChimp Facebook Application page. The best way to find it again (after you’ve already connected your MailChimp account with Facebook) is going to Account ==> Applications Settings, and then clicking on the “profile” of the MailChimp application.
Next, click “add to my page”:
and then select which Page you’d like to add it to (if you administer multiple Facebook Pages). Then you’ll need to navigate over to your Page to manage the application settings (Account ==> Manage Pages). Then click “edit page” so that you can see the list of all the Facebook applications installed on your page.
Click “Application Settings” in order to add a signup form Tab. (Although you’ll see an option for adding the application as a Box, it is not currently available as such.) Additionally, you’ll need to choose “edit” in order to select which list you want to associate with your Fan Page.
Head back to your page and you should now see an Email Signup tab on your Fan Page. Additionally, if you don’t like the position of the tab, you can drag it to reorder.
Autoposting to Facebook
Once you’ve connected your MailChimp account to Facebook, you should have the ability to autopost your email campaign to either your profile, or any fan pages linked to your Facebook account:













I’ve tried this, and am having some issues. I’ve connected the accounts, associated a list to subscribe to and chosen to have a tab show on my personal page.
After refreshing the page, nothing shows up. Additionally, when attempting to add the form to my fan page, the “app” does not show up in the list of apps for my Fan Page.
Any ideas?
Thanks!!
DRG
I would suggest deleting the MailChimp application from your Facebook account, and starting the installation process over again with a clean slate. We made some changes about 4 hours ago that should have cleared up these issues, so you may be working from a cached version.
Amanda,
I’ve removed the app and reinstalled via the Mailchimp interface on the intergrations page to no avail. I am still not seeing the application show for my fan page. I do, however, see the tab in my personal page though.
For reference – http://www.facebook.com/drgphoto
Daniel, when you access the app via http://eepurl.com/H8UL make sure you click “add to my page” @ top left. screenshot: http://drp.ly/1m5ib3 – if you’re missing this step you won’t be able to add the app to your fan page.
You can tell it has been a long day…
Yeap. Def missed that step there. Thanks for helping me out Amanda! Appreciate the pointers!
It is all up and running now.
DRG
I am also having troubles… Seems like installation worked, testing successful. But when I click the new eMail signup rider on my band’s fan page, it keeps loading and does not finish. Any idea?
sorry, maybe too impatient!
Problem solved.
Hmm…I got this working for my band’s FB fan page. (Guess I need to pertty up the design now.)
http://www.facebook.com/pages/The-Desert-Party-Band/101994559854404?v=app_100265896690345
http://grab.by/grabs/f1b03192c0d0eb972692aec6e93cdcc3.png
SWEET! I got the app loaded on my fan page and have let my folks know. Thanks!
I just set this up. Between this and the addition of Social Pro, you’ve seriously upped the ante. Now I need to come up with slick autoresponders for the various groups to kick my engagement up a few more notches. Bravo!
I am just curious how long after an email address is submitted does it show up in the selected list within MailChimp?
This is essentially your hosted signup form, so it uses our double opt-in process. Once a user clicks the link in the confirmation message, you’ll see them on your list.
It doesn’t seem to play nice when you manage multiple pages. Any tips?
I manage a number of pages on FB for different clients, each of which has its own account at mailchimp.
It seems that I can only connect to ONE account at mailchimp and therefore I can only place a form on one of the pages I manage?
When you need to connect pages to different mailchimp accounts, you need to logout of your mailchimp account and then into the correct one before installing and configuring the app.
How come I can’t put the signup form on the sidebar like here: http://www.facebook.com/smexaminer
You actually can add your signup form to your page’s sidebar, but it takes a bit of tweaking. Scroll down to Jorge B’s comment for a nice work around.
Hi I’m pretty sure these guys use mailchimp
http://www.facebook.com/pages/Fran-Jane/325340923591
was just wondering if you could tell me how I set it up so the newsletter sign up is on the left side of my FB wall like theres is.
Thanks
Rick
Hi Rick, they’re actually using the original technique that we blogged about just over a year ago. More info here – http://eepurl.com/ckS0
Installed the Link and it works great. How do I keep the status updates from affecting my personal profile and only post on the pages I manage?
Assuming you are talking about the auto-wall posting, when you send a campaign there are options to post to your profile, any page we see that you can administer, or any combination of those.
Great instructions, thanks!
Is it possible to customize the tab name?
Not currently. It appears to be a limitation Facebook places on apps. That’s definitely something we’d like to allow folks to do when it’s possible.
Great – thanks for the app – it worked for me over 2 different pages:
http://www.facebook.com/pages/Dee-Why-Australia/Achievement-Coaching-and-Consulting/122033551371?v=app_100265896690345
http://www.facebook.com/pages/Dee-Why-Australia/Reach-for-the-Sky/98690766420?v=app_100265896690345
I wonder though why one is bigger than the other, I guess I have to change the size of the header… Is there a video helping with designing sign up pages that look like yours? Yours in much prettier and inviting… I guess I gotta go work on it…
Thanks Mail Chimp – you rock!
How do I get a nice profile pic when posting on here? Anyone?
For our blog, we pull pics from Gravatar.com, which is run by the folks at WordPress. While we’re on this topic, MailChimp pulls the same gravatars in to our new member profiles, too. So you can have a little “facetime” with your subscribers.
Creating a new list for facebook seems to be the only way but the purpose was as simple as leting our fans subscribes to our monthly newsletter. Adding them to the same list i na specific group seemed to be the easier way.
A specific facebook form should be created in the forms template list. Then, the group option would be hidden and preselected. The registration would automatically be in the wanted group.
I tend to prefer having a lot of group in one list than multiple lists…
Thanks Ben for your comment re Gravatar. I’ve got one on wordpress so how do I link Mailchimp and WordPress?
Can I make it say something other than “Email Signup”? That seems kind of generic and not likely to attract folks.
Right now Facebook places some limitations on apps that don’t allow for that, but we’d definitely like to make that available for folks if FB makes it an option. ^jules
Just used the app. No issues and it works well. But I would like to add it to the group page and can’t find a way to do that.
As I mentioned in the blog post, you aren’t able to add the Email Signup app (or any app, for that matter) to your Group.
Wow! Just today our group met about merging Facebook with MailChimp.
Googled “mailchimp facebook integration”, followed the steps posted here, and done.
Thank you for making our job easier and helping us to decide to whether to upgrade our MailChimp account.
I specified the list i want subscribers to be added But i would like them to be automatically added to a group named “facebook”.
Unfortunately, users have to pick the group name on the registration tab.
How can i do that?
Charly, have you considered creating a new list for “Facebook fans”? That would work well if you think these fans would want something slightly different from your normal subscriber. Otherwise, we just launched some new batch group functionality in v5.2 that would allow you to add batches of people into a group in another list very easily.
I have the tab but i haven’t the box.
Where is the box hidden?
I have the app installed, but after submitting an email while trying to test, I get a Facebook dialog saying “A communication error has occurred.”
Not sure what’s up with that…
So everything seamed to work out just fine when I tried to upload my sign-up form to my facebook page, the list was uploaded after I chose my list, but there is no form om my profile?! what to do?
Thanks
Hello,
I followed as directed. When I get to Install Application, and the Facebook/Mailchimp page open it asks for username and password. I have tried both my facebook and my mailchimp and it does not accept either.
Please advise,
Thankyou,
That’s you MailChimp username and password – it should be pretty clear that it’s the MailChimp login. To avoid that completely, get logged into your MailChimp account before installing the app. If you are having problems logging in, contact our support chimps – http://blog.mailchimp.com/support
Last night I got as far as aproving that MailChimp can pur ads on my facebook, send me messages, etc. After that step, it took me to the facebook/Mailchimp page and asked for login info. I tried both facebook and mailchimp usernames and passwords correctly, and it does not allow me in.
When I do it from my facebook, and I go to configure my account, I get a window with several aplications to chose from, one of them being Mailchimp, and I click on it, it takes me back to the Facebook/Mailchimp page and does not accept my username and password.
Please advise,
Many thanks,
Jessica.
Jessica, if you’re still having trouble, go ahead and contact our support chimps for help. They’ll be able to walk you through the process step-by-step. http://blog.mailchimp.com/support
Hi, with the old FBML hack we could rename the tab to whatever we liked…is there a way to change the name of the tab from just plain ‘ol “Email Signup” to something else?
Also, why can’t facebook pre-fill the form for you? It knows their e-mail address and first and last name?
I should have started by saying you guys are awesome, and this only extends your awesomeness. Keep it up!
Cheers,
Greg
The tab name can’t be changed – as far as we can tell, it’s an unfortunate limitation of FB apps.
The main reason we don’t try to auto-populate fields is because it requires asking people visiting the page to install the app and give us some permissions to read from them. That seems like an invasive step just to fill out a form, especially since as far as we saw, it also would require all of the permissions we currently request, which is way more than people would/should feel ok with to fill out a form. It’s possible we’ll look into it in the future.
I can only get as far as installing the application on Facebook. When I try to link back to the list it simply opens up a Mail Chimp log on page within Facebook which won’t accept my log on details so I can’t connect to a list or create a form. Any tips?
I am having the same problem.
Could you please keep me updated with your findings?
Thank you
To avoid that completely, you should login to your MailChimp account before installing the app. If you are having problems logging in, contact our support chimps – http://blog.mailchimp.com/support
So I LOVE 5.2, but have some questions.
1. I got the Mailchimp app on our Fan Page, but how do I make it look pretty like yours?
2. On the Fan Page, I just want their e-mail, first/last name, but it gives me all of their info (address, dob, etc). How do I just specify what I want?
Thanks for all you guys do.
Hi Corey,
1. To “make it pretty:” The MailChimp Facebook App pulls your signup form that you designed in MailChimp. So if you’d like to customize it more, you’d do that from inside MailChimp. Here’s a tutorial – http://mailchimpacademy.blip.tv/file/1972748/
2. If there are fields that you don’t want people to see, again, it’s something you edit in MailChimp’s signup form editor. Look for the “hidden field” setting. http://blog.mailchimp.com/kb/article/how-do-i-add-hidden-fields-in-my-signup-form-easy
Keep in mind that hiding fields on the signup form will hide it everywhere you embed the form (not just facebook). If that’s not ok for your purposes, then you may want to create a new “facebook fans” list.
Can I choose to auto-enter a group/segment when they subscribe?
Great idea to have this on my FB pages! I just conected to FB and installed it on my profile and page. The only thing is that when I click on the tab, the application keeps on loading and loading and when finished, the tab is blank. Any suggestions?
Well, I was signed up to MailChimp before installing it and it is still not working…
I have the app loaded on my personal profile and my fan page, tabs are there but when I click on them it says “Whoops, looks like this user hasn’t configured their signup form yet!” I can’t figure out what else I need to configure??
Hi Susan,
What you’ll probably want to do is either go to Account ==> Application Setting and then click on the “MailChimp” link in order to find that. There should be dropdowns there to allow you to select which lists you want to associate with the personal profile and the fan page.
If it’s still giving you some issues, feel free to come into support for further troubleshooting: http://blog.mailchimp.com/support
I have tried this so many times! Four, in fact. I don’t understand what I’m doing wrong. I’ve followed all the comments, tried uninstalling each time I give it another go. That’s a bummer.
Nevermind. Apparently commenting here and then giving it a fifth try works. Thanks!
I deleted the app from facebook completely and started from scratch. I keep getting to this point in the ‘directions’ and nothing happens – “You’ll then be redirected back to your MailChimp account where you can test that you’ve successfully connected MailChimp and Facebook by clicking the “test connection” button”
It asks me to login, I enter my login info and the page just refreshes, no “test connection” button appears, I’m not redirected, nothing happens.
Super frustrating.
Sorry for the frustration. It’s best if you contact our support team so they can help troubleshoot. http://blog.mailchimp.com/support
What about if we have different lists and multiple pages? Is there a way to deal with that so we can assign a different list to each facebook fan page?
That is supported. While logged into the proper MailChimp account, add the app to each of the pages. When you go to edit the application settings, you will be able to select the list to connect it to.
Thanks. It works great!
I’ve got this working as a tab – but not as a box, even though both were added. Did I miss something?
http://www.facebook.com/pages/Chicago-IL/Becky-Davis-Design/195512360426?ref=sgm
Please advise.
Hi, I have the same problem as Becky. Look forward to finding out where we have gone wrong?!
Cheers
The app actually won’t work as a box but there’s not a way for us to remove the text option that says you can do so. Sorry for the confusion– it’s just tabs for now.
Awesome! I was just wishing something like this would exist!
I got it all set up nicely – except I would prefer to have the tab only on my Page, not also on my Personal Profile. I tried deleting the tab, but it doesn’t work.
Any ideas on how to make the sign up appear on pages only, not your own profile?
Thanks!
In Facebook, go to Account ==> Application Settings. Scroll down to find MailChimp ==> click Edit Settings (on the right). When this dialogue box pops up (screenshot: http://drp.ly/1ntQex ) click “remove” next to where it says “Tab: Added.”
This will remove the tab from your personal profile.
Yup, I tried that, but it said this:
http://imgur.com/MvFhg.jpg
BUT! then I tried to “add” it via that link (even though it was already a visible tab on my profile), it then gave me the option to “Remove”… and when I re-removed it, it went away. So, in the end, problem solved.
Thanks!
Followed the instructions carefully and it worked like a charm! Very excited to have this new feature!!!
Set up completed, test through mailchimp pulls my information; my tab shows up but the forms do not pull through!
http://www.facebook.com/pages/Bella-Fontana-Spa/216372850658?v=app_100265896690345&ref=ts
I have the same problem.
I followed the instructions and got a message saying that this user hasn’t setup a signup form yet (though I have).
I removed the app then followed the directions again and now I get a completely blank screen.
According to the status bar, the page either doesn’t finish loading or it cancels loading.
HI Thomas,
Hrrm, that sounds a little odd. If you’re getting the “Whoops, looks like this user hasn’t configured their signup form yet!” basically it means facebook doesn’t know which list to display in your signup tab.
So, you can either edit that in the *page*’s settings or go to Account (top left) ==> application settings, and then click on the “MailChimp” link (not the “edit settings” or “profile” one). That should give you the options to choose a particular *list* to associated with your signup tab.
The issue about the tab not loading sounds odd, though, so it might be best to email support (http://blog.mailchimp.com/support) just to look at that issue in detail.
HI Ruth,
Any time you see the message “Whoops, looks like this user hasn’t configured their signup form yet!” on your email signup box, it means that there’s a next step to perform on the *facebook* side of things.
You’ll probably want to go to Account (top left) ==> application settings, and then click on the “MailChimp” link (not the “edit settings” or “profile” one). From there, you should get a page where you can choose the list you want to appear on your profile page or *page* signup box.
If that’s giving you trouble, go ahead and send an email off to our support so we can see what the issue could be: http://blog.mailchimp.com/support
have reset list several times for the page and still not making the connection
Hi Ruth, could you go ahead and contact support (http://blog.mailchimp.com/support) so that we can assist further.
Thanks!
Hi guys!
Fantastic update, Facebook integration was a bit tricky initially but fine with this tutorial.
Also a tip for people – if you’re using FBML to make custom banners etc, you can link to the tab to create a sign-up banner on the left side that would click through to your sign-up tab.
For example on the page I manage at work, http://www.facebook.com/pages/Brastopcom-Big-Bras-at-Small-Prices/34094601946, there’s a sign-up banner on the left that links through.
QUESTION:
I was wondering if it were possible to track where people subscribe from? So if people are using this Facebook form. Perhaps a hidden field or something?
Anyway, top notch update. We’re loving the Chimp here!
I can’t make it a box. It creates the tab but not the box… any idea?
Marco, the app won’t work as a box but there’s not a way for us to remove the text option that says you can do so. Sorry for the confusion– it’s just tabs for now.
Everything looked like it was going to work fine and the profile page has everything working perfectly. The page that I manage has the tab but it tells me “Whoops, looks like this user hasn’t configured their signup form yet!”
Any idea how to activate the form like is already activated on the profile page?
By the way, love MailChimp and the Flight of the Conchordes video clips.
You’ll need to go to your Fan Page and click the “Edit Page” link underneath your profile picture. Scroll through the list of applications until you see MailChimp ==> click the “edit settings” link. This will take you to the settings page where you’ll be able to select the proper list for your Fan Page.
I actually have some [possibly unwarranted] concerns about the permission I’m giving MailChimp to integrate with FB.
It’s these permissions in particular:
1. Post to my Wall (MailChimp may post status messages, notes, photos and videos to my Wall)
2. Manage my Pages (MailChimp may log in as one of my Pages)
For what purpose does MailChimp need those permissions? Purely to post my own campaigns to my profile & or FanPage?
Thanks, – Max
Yes, it’s strictly to post campaigns on your wall or your fan page.
Thanks Ben.
And with that assurance I can tell you I’m thrilled at this new feature. I had previously set up a whole Reverbnation profile to get a mail-list signup on Facebook (& then transferred the emails from Reverbnation to MailChimp!). I’m so grateful I can get rid of the messy, ugly Reverbnation profile now!
If give MailChimp permission to post to my wall, does everything get posted or just when I allow? I want to be able to post some, but not all messages I send. I have a segment of my list that is for more private content.
When you send a campaign, on the setup screen where we ask you for subject line, etc., there’s a new checkbox that asks if you want to post to your Facebook wall. Hmm, I bet that’s worthy of a whole blog post. Thanks!
Just went through the step-by-step instructions. All worked without a hitch!
But did you know that the signup form says “(Required fields are bold)” when the title of every field is bold?
The message should perhaps say “(Required fields have an asterix *)”
Very grateful for the new functionality! – Max
I followed the directions and got as far as adding a list, but there is not an option for adding the application to our page, just an option for adding application to favorites.. anyone run into this? Thx
I clicked “Install Application” and then was redirected to a “MailChimp on Facebook” page that never loaded.
Then I went to the MailChimp profile page, and clicked “Add to My Page” which it did. I then got a tab on my fan page, but it says my form isn’t configured yet. When I look in my MailChimp account, it still says its not connected to Facebook.
Help please…
Hi Pia, I’ll FWD your comments to our support team. Someone will contact you to help. We’ve had thousands of successful installations, and most of the issues we’re hearing from people (similar to this) go away when people try 2 or 3 times. Not sure why. Could be on Facebook’s side, or on MailChimp’s side. Thanks. Someone will get back to you soon.
Thanks Ben, now its appeared on my profile, but when I try to get it on the fan page, it says “No results found” but it was able to find my page yesterday. Maybe I should wait another 24 hours?…
Mail Chimp Rocks my fan page – Love you guys !!!
Using the AS3 script with a few more goodies thrown in. Start the journey here ! http://cto.12flat.com/mailChimp
The “Evil Lab” rocks !
I’m looking to implement this into my facebook account. Looks relatively easy. Here I go…
I have everything right but when I click on the add tab it says someone hasnt configured their sign up list…….I followed every step to the letter. Something is wrong…..HELPPPPPPPPP
Hey David,
Judging from the report, it’s likely that this knowledge base article should be able to help you out with configuring a list for your signup form: “Whoops, looks like this user hasn’t configured their signup form yet!”: http://eepurl.com/Jy05
If you’re having further issues, absolutely get in contact with our support team for further assistance. http://blog.mailchimp.com/support
This would be incredibly useful however I can barely get past stage 1!
I’ve allowed mailchimp access to my Facebook, I’m then redirected to a mail chimp login page on my FB (not mailchimp itself). Howver it won’t let me log in, if I try once it ignores it, twice and it changes to the page is unavailable.
Help please!
Hey Fiona, that sounds very odd as you should definitely be able to log in there with your usual MailChimp username and password as expected. That way you can authenticate your MailChimp account so Facebook and MailChimp can talk to each other.
Double check the username and password and definitely come into support if you’re having further trouble at all. We’re happy to help: http://blog.mailchimp.com/support
This was terrifically easy. I followed the directions and now I have my sign up on both my fan page and my personal page. I love you mail chimp geniuses! Thanks! :+)
The MailChimp facebook app doesn’t seem to load for me, Firefox just spins with ‘Waiting for us1.admin.mailchimp.com’.
I’ve managed to add it to my page (although it never said it was successful, just went blank, but the tab is there), but can’t configure any settings on it.
any suggestions?
Not our style to play the blame game, but we’ve found in most cases, Facebook is *extremely* busy, and will eventually succeed after a few more tries. Hard to pinpoint the problem, as thousands of people have already successfully installed the app.
Is it possible to customize which groups appear? We use a lot of internal groups for email marketing campaigns and don’t want those to appear.
The facebook app will display whatever you’re displaying on your MailChimp signup form. So if you want the groups hidden, you can go into your signup form designer in MailChimp, and set them to hidden:
http://blog.mailchimp.com/kb/article/how-do-i-add-hidden-fields-in-my-signup-form-easy
I installed up to MailChimp Subscribe Form Configuration using Chrome on Win7. It shows both my FaceBook and MailChimp signon names. I choose the one list we have and click Submit. It comes back for me to choose a list again .. and again … and again….
I’ve tried:
Uninstalling the app from Facebook and reinstalling – 3 times – still no go!
Turned off LastPass autologon utility. This time there was the MailChimp sign on before choosing the List. It didn’t take … again … again … and again.
Any ideas?
I think i’ve got everything tied up correctly. The tab shows up on my fan page…however, whenever i try and enter my user name and password through facebook it doesn’t take. Is there something I’m missing?
We’ve found that if certain steps aren’t taken in a very specific order, it won’t take. And even if you do take the steps in perfect order, there are still random authorization probs. This blog post was updated yesterday to show the sequence of steps that seem to work for most people on the 1st try. But we’re also working on updating the app so that it’s less finicky.
Awesome!!!
Thanks for the step by step instructions as Facebook can be a maze. Just added this!
When I go to ‘social share’ for a campaign and click on Facebook, it only seems to want to share the campaign on my personal FB page.
I have set up lists with different fan pages, and so would like to have the option to share a campaign only with selected fan pages – is this possible?
James — as of now, it would only work with the one facebook account that you’ve setup under the Account > Integration screen.
Love this idea, and am itching to use it, however…
Facebook security and privacy, and in particular their cavalier attitude towards it and past mistakes, scares me a little.
Whilst I am happy to trust mail chimp with my (organisation’s) data, are you able to confirm that facebook don’t get access to user data? What’s to stop facebook monitoring the lists people are subscribing to and making suggestions to their friends that they might subscribe too? Whilst free advertising is always good, I still worry that it could come back and bite us.
Thoughts and advice appreciated!
is there a way to rename the section from “email signup” as the default value is to some customized message?
our site is from germany and so we would like to use a german term there…
I have the same question. I’d rather say something like “E-News” that avoids the stigma of just another email list.
I’m wondering the same thing about being able to edit the name of the tab. Email Signup just isn’t snazzy enough!
thanks for the whizzbang fb app
and a great tutorial ;D
really too easy !!
i have installed it as a tab ….works beautifully!
and i also did the ‘old’ fbml box thing too !
all good so far !
http://www.facebook.com/tranquillita
One of the fan pages I recently (within the hour) became an admin for is not showing up as one of my pages to add this app to, even though the fan page recognizes me as an admin. Does it take some time for mail chimp to recognize the new page or do you think there is some other kind of error going on?
I am having difficulty finding where I auto post to facebook screen on mailchimp. I’m also having difficulty saving the email sign-up tab to my fanpage. I can do it to my personal facebook but not my fan page. I have my newsletter list configured to both my fan page and personal page but it only shows up on my personal page.
HELP
Can I only link this app to a single MailChimp account? I have different chimp accounts for different clients, who also have their own FB pages. I’d like to add this widget to several of those pages, but as far as I can tell Facebook will only let me make a 1-to-1 connection between my FB account and a single chimp account.
Or am I missing something? Is there a way to add multiple instances of the same FB app?
Same situation here. Single FB account trying to link multiple/separate FB Pages to respective/separate MC accounts. Can it be done?
Will this work with Facebook Groups? Or does it only work with Personal Profiles and Fan Pages?
Hi Carol, just personal profiles and Facebook pages.
Heya fellow simians,
I just successfully managed to add this to our facebook page, I am just wondering if there is a way to keep track of where these subscribers came from? So that we can segment them to a ‘facebook’ group or simialr if required for future comms.
How about pre-populating some of the form data based on their public social graph? There’s no need for them to type their name for example surely?
Also – I notice this post says it has 112 comment (113 when I post this), but I can only count 10 – is there some pagination missing or something? I wanted to check if anyone else had answered my questions before I posted them…
Cheers
Paul
Hi Paul,
The ability to track source of signup in a hidden field is something that’s been proposed, and we’re noodling on it.
Not sure why only 10 comments show, though I’m not surprised. We rigged this blog a long time ago, and it’s due for an update. I’ll look into it. Thanks for pointing that out.
Hi Ben,
Thanks for the swift reply – and great to hear you’re already noodling on that one.. hopefully the ‘pre-population via SocialGraph’ will make it to the noodle roster at some point too?
No worries on the comment thing, threw me for a few mins – I thought it was Mondayitus on my part
Cheers!
Paul
Hi Ben,
Glad to know this is on your radar. Perhaps a hidden field is more work, but what about the ability to have folks sign up for a “Group” beneath our “Lists” ?
For those of us who have a larger mailing list — 200,000+ it could be nice to be able to hone in on the ways that our users are most likely to interact.
Being able to have users sign up directly to a group from our sign-up form on facebook, could definitely improve our ability to connect with them on a more specific and relevant basis.
It could also help us better understand what of our email, web and MC content is most compelling.
-Krys
Wow! MailChimp gets better and better! Just added the email signup to our church’s growing Facebook fan page, and now our weekly newsletter will automatically link to the page, saving an extra step.
You’ve done great things in helping our church improve internal and external communications. Many thanks, chimps!
It looks like Facebook is narrowing the width of their boxes to 520 pixels. Our current email sign-up form is wider than that. Will Mailchimp be adjusting the size of the sign-up forms or do we need adjust it manually?
That’s true. We are also having the Problem that Dave has encountered. part of our sign up form is being cut off with the new facebook width of 520 px
It is being said, that the change will take affect on August 23rd.
Here is what facebook says:
“We announced plans last October to remove application boxes and application info sections as well as reduce the width of application tabs to optimize for the new profile and Facebook Pages format. We will be moving forward with these changes the week of August 23 and want to help you understand what to expect.
Based on feedback from developers, we have committed to the following plans to ensure a smooth transition:
* Boxes. We will notify users via messaging in profile boxes and in the Help Center that the “Boxes” tab, boxes on profiles and Pages, and application info sections will be going away.
* Application Tabs. Next week, we will give Page admins the ability to preview their custom tabs in the new 520 pixel width so they can modify their layouts as needed. All profile and Page tabs will be resized automatically beginning the week of August 23.
These updates are designed to simplify navigation for users, reduce complexity for developers, and enable us to build the next generation of tools for growing your business with Facebook. Subscribe to the developer blog to learn about our new roadmap in the coming weeks.”
found here.
http://developers.facebook.com/post/399
Hi Peter, we’re actually testing a fix now. Not sure when we’ll make it live, but we’ll probably post an update here on the blog.
Hi,
For some reason I keep getting
“Whoops, looks like this user hasn’t configured their signup form yet!”
Account Profile allows me to upload my list and says my selected list is now in there.
It then wants me to select a list after that which it is unable to load up.
My tab then shows up on my facebook fan page, but when you go into it, it says the signup isnt configured….
Any suggestions?
I’m getting the same thing and look forward to hearing how to get it to work.
it worked fine till I got to the step where I choose a list from our mail chimp account. I choose a list and click submit. Then the page just reloads without actually accepting the list I chose and won’t go anywhere else. Any reason this is happening?
Hi everybody,
Holy SMOKES this is one popular app.
According to Facebook, the app has over 20,000 users now. Most people are installing it fine. Some of you are having issues.
Unfortunately, this blog post is not the best place to troubleshoot those issues. We need to get you into live chat, or emailing us details.
So we’re closing comments and asking people to contact our support team: http://blog.mailchimp.com/support/
p.s. The majority of people who report issues tell us that closing out the browser and trying again seems to help. Vexing. I know. But it seems to work. If not, please contact support.
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