So last week, when we made Social Pro free until March, we knew it would be popular. Just not this popular. It’s been a little over 4 days now, and our users have made over 18.75 million social queries (each query pulls in data from twitter, facebook, Linkedin, etc).
And it seems an awful lot of people are refreshing their dashboards to see new faces:
which is putting a lot of load on our servers. The default option for Faces is to show you a new, random sample of your list each time you refresh the page. That particular randomization script is causing a world of pain right now.
So as a temporary solution, we have to remove the “all subscribers” option. It’ll be back after we optimize some things. For now, the default will be your most active subscribers.
Its the awesomeness of my looks, combined with Mail Chimp straining your servers. Well mostly my awesome looks.
Credit where its due though! Social Pro rocks! I hope I can afford it come March.
LOL. I love our customers. Thanks.
guilty as charged. It was for testing purposes though. Testing your servers :p
Great job on that feature by the way. Really sets you apart from the competition. (not to mention the rest)
Hi,
Thanks for all the hardwork the MailChimp team has put into
!
This looks like very interesting feature. May i know what’s the pre-requisite or system requirement? Eg: what-if the corporate firewall block facebook.com?
Regards,
Bob
Hi Bob,
Facebook is blocked for us, and the faces of those from Facebook don’t show, just so you know.
Hi Stephanie,
. Now, when I got back to office again, I can see “faces” from facebook, which i suspect was “cached” or “saved” from my previous session at home.
!
Thanks for sharing.
Just to share, I notice that when facebook is blocked in my office, my browser shows “waiting for facebook…” for quite a couple of minutes before the “faces” shows up. However, when I tried it at home, it was fast
Hmmm, isn’t this interesting
Hi Bob,
since this is loaded into the mailchimp system via a different service it shouldn’t influence you being able to see the faces in the mailchimp interface. As long as you can get onto the mailchimp interface, this should work for you.
Cheers,
Alexis
Upon closer inspection it does load the faces directly from facebook. I was thinking since the data that is assembling the social profiles comes from rapleaf that the avatar would somehow also be pulled that way. I was wrong.
I guess you have no other choice but to get a netbook and a 3g card. :p
So it’s your firewall. Sorry
This is awesome! I have just added Social Pro! Good to see those real faces.
But I find it a bit weird that out of 69K only 0.1% are on socail networks…
Are there any restrictions when you cannot put/connect to user profiles.
I have manually tested to find a person by email on Facebook and successfully found it, while Mailchimp says the user has no social network..
Just wondering that it’s a bit weird to have such little number of social media users on the list.
Any problem in pulling data in?
Thanks!
Audra
Hmm, that is lower than normal. Could be a temporary thing. If this persists, contact our support team over here:
http://blog.mailchimp.com/support/contact
Thanks Ben!
Now it has increased to 19%, but still considered as low, right?
Based on your observation, what is average percentage?
Hmm, I don’t think there’s a good average. Some lists are B2B, some B2C, and they all have different social composition. Most of my lists are around 40% or higher, though. It’s very possible that your number will just creep up over time — this feature is in high demand right now:
http://blog.mailchimp.com/social-pro-demand/
So populating the data may be slow. Upgrades are coming October 10th, though. Announcement forthcoming.
Alright! Thanks a million!
When will ‘All Subscribers” be available as an option for Faces??
It’s been over 40 days now since it was removed.
It destroyed our performance, so we had to take it down. And with the holiday season upon us, our priorities have shifted. We’re doing everything we can to get as much performance as we can out of our infrastructure. We’re not going to tackle this any time soon. Also, our data source vendor for this feature (rapleaf) is experiencing some difficulties with social networks right now, so we’re waiting to see how that all plays out.
[...] data like age, gender, and influence, but a lot of the social data, including the really popular Faces feature we introduced in September, are going away. On the one hand, the social data was pretty [...]