A lot of companies (apparently) look at their email marketing stats and say, “Hmm, we should jack up our send frequency and milk more out of this subscriber list!” I mean, how many times have you signed up for a retailer’s email list, and it all started out okay with monthly(ish) emails and specials, then over time, it turns into daily blasts to your inbox? That initial feeling of, “Hey, now I get these neat offers from my favorite store” always seems to turn into, “When the hell did I sign up for this junk?!?”
Okay, in some cases, the frequency just increases as the company’s experience with email marketing increases (in other words, “now we have more to say”). But you can’t just go from casual email newsletters to daily hyper-marketing. Not without the right approach.
Here’s an example of the right way to increase your frequency…
I subscribed to the Bonobos newsletter back in November of 2009. They sent emails every week or two.
Here’s an example of what they looked like:
Weekly is honestly more frequent than I usually prefer, but they’re always well-written and creative in some way, so I actually look forward to them. Their photographer always seems to come up with something different (btw, how smart is it that they blog about the making-of those photo shoots?).
Recently, they decided that they wanted to send more frequent emails.
But they didn’t just start blasting them to their list every day, like most retailers seem to do.
Bonobos created a whole new program (an “exclusive email list” as they call it), called “Bonobos Pro” that I could opt-in to.
Here’s the invitation they sent:
Hey, I like the idea of them sending me suggestions. I’m too lazy to go shopping, either offline or online. So I signed up.
Now, my emails from Bonobos look like this:
What’s nice is how they kept the same clean design (that I love so much), but made it feel slightly more exclusive with this little top-right corner-thingy:
That corner-thingy is genius. It’s a subtle “permission reminder” that explains why I’m getting these emails so frequently now. You know, in case I forget down the road, and wonder “what’s up with all these daily emails?!?” Explanation right there: “Dude, you signed up for them.” It’s subliminal, and it works.
Another reason that little corner thingy is cool? Just when I get used to it saying “Bonobos Pro” all the time, they change it up, and make me look:
Bonobos could’ve just upped their frequency, and stayed “can-spam compliant.” But they were smart about it. They didn’t want to alienate their customers. Coming up with this “Pro” thing is a ton more work than just hitting the send button more often, but in the long run, it’s worth it. Plus, it’s a great way to find your most loyal customers, who will open more, click more, forward more, and complain less. And hopefully, buy more banana shorts.





I’m getting ready to replace my feedburner feed with your RSS campaigns in an effort to add more style and content to my posts. I also will be offering different subscription options such as daily, weekly, monthly and different categories. A lot of work setting up for my current 100 subscribers, but I’m hoping the higher satisfaction will lead to greater subscriptions and enjoyment.
Sounds Cool Daniel!
Nice to see you are willing to go the extra mile for your customers! I’m sure it will pay off!
I love the use of the banner! It might be cool to try and use something simple for when images are turned off, such as a thin coloured strip running along the top etc. which colour codes to your ‘pro’ list in this case.
Great idea though.
Hi, I’m interested in emulating this approach as we increase our frequency.
Did Bonobos create a separate list, or just add a data field like y/n to an existing list to indicate the pro preference?
And did they email that existng list and invite them to go to a new opt-in form for that new list, or invite them to go to the ‘update profile / preferences’ form to check the new ‘pro’ radio button?
If you can’t find out what Bonobos did, what does Mailchimp recommend as a practice to implement this idea.?
Hi Ben,
I’ve recently been bombarded from a store I actually love, but the daily spam is just too much to bear. Talk about having to declutter my inbox – daily! The easiest way to lose me, even though I’m a good little shopper.
Thanks for a great post, I’m glad someone out there is thinking. And making banana shorts, they are awesome.
I need to sign up for this “pro” newsletter to see just how valuable they are… as well as to see how much the designs vary from email-to-email.
Needless to say, the “pro” approach is very clever. It’s the perfect email offer / type for brand-ambassadors.
The worst offenders of over-sending (as far as B2C emails go) has been Bath & Body Works. Each email looks all too similar to the previous one in which calls to action are never more compelling to click on than the previous email. It’s obnoxious and a little desperate how often they send to their “house list”.
I’ve been receiving their emails for the past two years, but I’ve had enough. Not even a “I would like to receive fewer emails from bathandbodyworks.com” could convince me to remain a subscriber. Although, it’s smart to include the frequency limit options of no more than 1 email per week or no more than 2-3 emails per month. I’m sure it’s helped them retain subscribers in the long run.
i love these email designs as well as the idea of increasing the list this way
No response to patricks question above??
I too would like to know what features of mailchimp they used to get the opt-in to pro.. Does anyone know?
Thanks in advance
Ah, sometimes it’s hard enough getting a user to agree to letting us showcase. To go back and ask them for more details is hard. I’d recommend making this kind of thing a checkbox on your signup form, which you could segment by. That way, if people want to stop the frequent emails, it’s just a matter of “editing my prefs” rather than totally unsubscribing, which might set the expectation that you’ll never send anything ever again.
This is cool. I got an overwhelming blast of emails from SouthWest of all companies. I unsubscribed from all and just kept their app on my iPhone and Samsung Galaxy Tab. It was becoming disruptive . …