Comments on: Help Desk and Knowledge Base tools? http://blog.mailchimp.com/help-desk-and-knowledge-base-tools/ MailChimp, email marketing, and monkeys! Thu, 09 Feb 2012 21:21:24 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Tylerhttp://blog.mailchimp.com/help-desk-and-knowledge-base-tools/#comment-1840 Tyler Sat, 25 Oct 2008 06:10:05 +0000 http://blog.mailchimp.com/2007/11/20/help-desk-and-knowledge-base-tools/#comment-1840 Helpdesk Pilot is far more affordable, customizable and has amazing support. We have used it for almost 2 years now. The UI is simple and generous message preview is extremely useful. Helpdesk Pilot is far more affordable, customizable and has amazing support. We have used it for almost 2 years now. The UI is simple and generous message preview is extremely useful.

]]> By: Mattmoohttp://blog.mailchimp.com/help-desk-and-knowledge-base-tools/#comment-190 Mattmoo Fri, 11 Jan 2008 13:58:33 +0000 http://blog.mailchimp.com/2007/11/20/help-desk-and-knowledge-base-tools/#comment-190 I am also looking for something like this but am more hopeful that theres an open source version.None seems to deal with Customers as well as tickets and KB.Matt I am also looking for something like this but am more hopeful that theres an open source version.

None seems to deal with Customers as well as tickets and KB.

Matt

]]> By: Angushttp://blog.mailchimp.com/help-desk-and-knowledge-base-tools/#comment-159 Angus Mon, 03 Dec 2007 09:23:43 +0000 http://blog.mailchimp.com/2007/11/20/help-desk-and-knowledge-base-tools/#comment-159 <a href="http://www.kayako.com/" rel="nofollow">http://www.kayako.com/</a> works well for us, and is great value. You can host it yourself, PHP based, and easy to upload files/attachments. Don't think there is wysiwyg though, and it doesn't auto turn replies into KB articles. The email parsing is great though. http://www.kayako.com/ works well for us, and is great value. You can host it yourself, PHP based, and easy to upload files/attachments. Don’t think there is wysiwyg though, and it doesn’t auto turn replies into KB articles. The email parsing is great though.

]]> By: Benhttp://blog.mailchimp.com/help-desk-and-knowledge-base-tools/#comment-158 Ben Mon, 26 Nov 2007 16:04:42 +0000 http://blog.mailchimp.com/2007/11/20/help-desk-and-knowledge-base-tools/#comment-158 Thanks, Ben and Diederik! We're seriously evaluating every recommendation that comes in. Ben, seeing as how we're in the same industry, and it works well for you, we'll spend some extra time on that helpspot package. We've also gotten a couple recommendations (via email) for fogbugz. Thanks, Ben and Diederik! We’re seriously evaluating every recommendation that comes in. Ben, seeing as how we’re in the same industry, and it works well for you, we’ll spend some extra time on that helpspot package. We’ve also gotten a couple recommendations (via email) for fogbugz.

]]> By: Ben Richardsonhttp://blog.mailchimp.com/help-desk-and-knowledge-base-tools/#comment-157 Ben Richardson Mon, 26 Nov 2007 02:22:07 +0000 http://blog.mailchimp.com/2007/11/20/help-desk-and-knowledge-base-tools/#comment-157 You guys have got to check out HelpSpot <a href="http://www.userscape.com/products/helpspot/" rel="nofollow">http://www.userscape.com/products/helpspot/</a> . We've been using it for years and love it. You guys have got to check out HelpSpot http://www.userscape.com/products/helpspot/ . We’ve been using it for years and love it.

]]> By: Diederikhttp://blog.mailchimp.com/help-desk-and-knowledge-base-tools/#comment-156 Diederik Sun, 25 Nov 2007 21:25:47 +0000 http://blog.mailchimp.com/2007/11/20/help-desk-and-knowledge-base-tools/#comment-156 Hi there! Sorry, no personal experience with the applications above. In my search for a ticketing system I was very charmed by ManageEngine SupportCenter Plus <a href="http://manageengine.adventnet.com/products/support-center/index.html" rel="nofollow">http://manageengine.adventnet.com/products/support-center/index.html</a> It might be worth looking into.We're now evaluating 'AutoTask' in combination with Managed Services Platform 'Kaseya'. It offers ticketing and a knowledgebase but tailored to IT service providers.Good luck with your search! Hi there! Sorry, no personal experience with the applications above.
In my search for a ticketing system I was very charmed by ManageEngine SupportCenter Plus http://manageengine.adventnet.com/products/support-center/index.html It might be worth looking into.

We’re now evaluating ‘AutoTask’ in combination with Managed Services Platform ‘Kaseya’. It offers ticketing and a knowledgebase but tailored to IT service providers.

Good luck with your search!

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