Dec 7, 2011
Choppy Upgrade For Some Customers
Hi folks, sorry if this is terse, but wanted to post something to our blog asap:
We’re in the midst of upgrading our servers. The goal is to help make things nice and fast and stable for all the holiday traffic we’re expecting for our senders.
Unfortunately, it looks like there may be certain scenarios where relatively complex segmentation queries caused us to send out duplicate emails. This is obviously something that’s potentially extremely embarrassing for us, but more embarrassing for our customers, so we wanted to get this apology posted for you to link to in case this affected your campaign. As of right now, we’ve only seen one report of this happening (but in a big way, unfortunately), so we’re scanning the system to see if there are more cases of this. If you don’t send campaigns that use relatively complex segmentation queries for different interest groups, there’s nothing to worry about. If this affected your list, please let our support know. They have authority to make this right for you. If you’re a subscriber who received duplicate emails, we’re extremely sorry about that.
Posted By
Randy Milanovic
We have faith in you MailChimp. Have a wonderful Holiday Season! Eep, Eep! To help create a more festive mood, here’s link to a blog article featuring Sean Quigleys “Little Drummer Boy” youtube video. Enjoy :-) http://goo.gl/hwYZc
12.07.2011
Rishi
Good luck with the upgrade. Thanks for doing everything you do.
12.07.2011
JMartzall
Thanks as always for everything you do. The transparency even in a tight spot should be applauded!
12.07.2011
Daniel
I’ve already discussed this with support, but just wanted to make the comment that it effected us too, and so isn’t limited to the example cited.
12.07.2011
Ben
Sorry to hear it affected you as well. We went through the system and found several users that this affected and we fixed what we could, or otherwise contacted the users.
12.10.2011
John Riley
Not a problem MailChimp :)
12.07.2011