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Love What You Do

Posted by Ben on


For 10 years, I’ve tried many times — and failed miserably — to come up with a tagline for our company. I’m not sure why it’s so hard. I guess when you build a company, you don’t want to commit to one single direction, even if it’s just for a simple marketing statement. You kinda want to keep things flexible. So I decided to just give up on taglines and slogans. Then one day, I saw a tweet from someone that said they loved MailChimp’s tagline: “Love what you do.”

What? I sure as heck didn’t remember approving that. I logged in to MailChimp and sure enough, there it was in our footer:

At first, I was a little worried because stuff like this is significant, and probably shouldn’t just pop up without someone telling me. But then again, it’s pretty spot-on, so I got over it. But I did think that as co-founder of this company, I should at least pretend to be angry and get something in return for this “rogue action…”

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Vice: A MailChimp Customer Story

Posted by Ben on


We’ve been sending Josh, our video guy, around the world to do these mini-documentaries on MailChimp customers (here’s his explanation). The most recent story is for Vice UK. At first, I thought Vice was just another edgy, NSFW website (which I likey). Turns out it’s this huge CNN-like media company. They’re a record label, a magazine, a music venue, a creative agency, and an online network. They’ve got people in 30 countries, and serve clients like Intel. And they’re growing. Fast.

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Customer Story Time

Posted by Joshua on


For the past couple years MailChimp has been using video in many ways. Short tutorials within the app; educational series in the MailChimp Academy; promotional spots for our new features; and a few utterly ridiculous bits of nonsense that serve a darker, more dubious purpose which I won’t be going into here.

But this year, we’ve initiated a new effort for the VideoLabâ„¢, and that is the Customer Story

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MailChimp at InboxLove

Posted by Ben on


So I was talking with the folks at InboxLove about sponsoring their upcoming event. They tell me it’s all headed up by Dave McClure, who runs 500 Startups. The person on the phone tells me that Dave is a big believer in the inbox as a platform (which is why he’s holding this awesome event in the first place), and that he also likes startups that appreciate the importance of good design.

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We just sent out a System Alert email to several hundred thousand users about a planned server upgrade this weekend. I know that whenever people receive transactional emails like this, they’re not expecting any humans to actually be watching for replies. That’s exactly why I enjoy sifting through all the replies and personally responding to as many customers as I can (just to freak them out a little)…

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