What’s the difference between Liking and Sharing content on Facebook and which should you use? Customers ask us this question often, so we wanted to discuss it in the context of email marketing and sending newsletters.

In days gone by, Liking something on Facebook was a big commitment because it meant you were becoming a Fan of a particular person or product. Sharing was less of a pledge of allegiance because it enabled you to endorse content without becoming a Fan. In recent months though, that paradigm has flipped.

Facebook unveiled a number of significant alterations to their platform at theĀ f8 conference in April 2010. Some of the most notable announcements were the Open Graph Protocol and social plugins. With these two changes, Facebook decreased the barriers to entry for integrating social functionality with your site or email campaigns, essentially making it a plug-and-play process.

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Role addresses are not people

Posted by Ben on


When you import a list into MailChimp, we reject any “role” addresses that might be on the list. I’m talking about emails likeĀ  webmaster@, info@, sales@, etc. Instead, we’ll give you a message that looks like this:

bummer-role-address

so if you have role addresses on your account that you know should receive your email marketing, we make you manually input those addresses.

That’s because role addresses are built for functions, not people

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Do spam filters read Alt-Text?

Posted by Ben on


firefoxscreensnapz008Someone over in the MailChimp Jungle asked, “Do spam filters read Alt-text descriptions?” I honestly had no idea, so I took my most recent MonkeyWrench email newsletter, replicated it, and I typed in the most awful, disgusting alt-text descriptions that I could think of.

Seriously, I had to wash my fingers after typing such nasty stuff, and I couldn’t look at myself in the mirror for a day or two.

In addition to the yuckiness, I typed in a bunch of stuff about gambling, and some phishing type content. And I made sure to use all caps, with lots of exclamation points (see why spam filters hate that).

Then I ran it through our Inbox Inspector’s Spam Checker tool…

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Last week, I got a call from someone who wanted to switch from another ESP because he had a sneaky suspicion they were getting blocked by Yahoo too often (btw, DKIM can really help in this situation).

Blocks occasionally happen to everybody, so I told him we wouldn’t be immune. And believe it or not, ISPs have been known to have email problems themselves. What sucked about the guy’s situation was he couldn’t tell for sure if he was having a problem.

In MailChimp, if you want to know if your email campaign had troubles with any ISPs, you can always check your Email Domain Performance report:

email-domain-performance

In the stats above, 39% of all emails to comcast.net were bounced. It’s not a full 100% bounce rate, but it’s way above the average bounce rate for his industry. This particular user wrote me an email asking what they should do…

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