Every day, we have more than 1,000 customers contact us for help with their MailChimp accounts, and our customer service team does an amazing job helping them. We wanted to show off how great our team is, and we figured 37signals’ Customer Support Happiness Report is a perfect model. It’s honest, aspirational and fun. If 37signals ever turns their report into an app, we’ll be the first in line to subscribe. But since they haven’t yet, we decided to go ahead and build our own.

After every support interaction, we ask our customers to complete a simple survey rating their experience. The page simply displays survey results from our 100 most recent customers, and it tallies the percentage of customers that gave us a “Great” score over the last three months. There’s a whole lot of lurve in that department, and we’re happy to find a nice, transparent way to prove how special they are.

You may know Merlin Mann as the email guy, or maybe you know him as the GTD guy. He’s got a reputation for being a bit of an internet grump, but he seems ok with it because he’s more interested in making good stuff than preening about shiny new objects.

Merlin started a podcast called Back to Work on Dan Benjamin’s 5by5 network a few months ago, and it didn’t take long for it to catch on. We thought it would be fun to do something a little bit different from a typical sponsorship for the show, and Merlin had this idea to write and record a rock opera in five parts. As it turns out, he was kind of a big deal back in the day, so MailChimp commissioned the rock opera and told him to go wild.

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Mashable posted the results of a survey of startup staffers by BestVendor, a company that helps startups and small businesses make purchases based on social recommendations. MailChimp was the clear winner in the email marketing category.

We love startups, and we’re happy our Forever Free plan makes it possible for companies with small budgets to send great looking emails.

MailChimp joined the Google Apps marketplace when it was launched a year ago. In the last 12 months, we’ve added 14,000 users from more than 100 different countries. All told, it’s been a pretty great experience. We’re glad to wish the marketplace a happy birthday today. 

And if you’re new to MailChimp or haven’t explored our integrations, you may be interested in all the different ways we’re integrated with Google: 

Google Analytics in MailChimp
Google Analytics and MailChimp Reports in WordPress
Google Buzz in RSS Feeds
Autotranslate Your Email Content and Forms
Import Contacts from Google Docs
MailChimp’s Google Visualization
Golden Monkeys for Android
Chimpbot: An API Wrapper for Android
Using Google Forms to Create a Custom Signup Form

Yesterday afternoon, Frank Chimero posted about this fantastic little project called The Manual, which is being funded on Kickstarter. While we knew Frank’s project had been fully funded in about 4 hours (!!!), we hadn’t heard about The Manual.

Conceived by Andy McMillan and backed by lots of other wonderful people, The Manual will be a gorgeous print magazine about the maturing web industry. Andy explains the idea in a video on the project’s Kickstarter page.

We’re sold. You can support The Manual on Kickstarter.