Mark

Mark is MailChimp's marketing director. He leads a team of designers, developers, writers, and brand managers.

Behind Our Surprise Toy Giveaway

From shirts to hats to plushies, we love connecting with customers and fans by giving them stuff.¬†We’ve been at it for a while. Usually, we put up a form, announce a giveaway publicly, and shut it down when all the gifts are gone. But when we made a few new versions of our vinyl Freddie, …

New MailChimp Is Here

Things look a little different around here today! We’ve started rolling out New MailChimp, and we launched a shiny new website to go along with the app. We think you’re going to love it, but we know that technology changes can be stressful. Here are the details, all in one place. Timeline for New MailChimp …

Customer Lurvin’

Every day, we have more than 1,000 customers contact us for help with their MailChimp accounts, and our customer service team does an amazing job helping them. We wanted to show off how great our team is, and we figured 37signals’ Customer Support Happiness Report is a perfect model. It’s honest, aspirational and fun. If …

We Commissioned A Rock Opera

You may know Merlin Mann as the email guy, or maybe you know him as the GTD guy. He’s got a reputation for being a bit of an internet grump, but he seems ok with it because he’s more interested in making good stuff than preening about shiny new objects. Merlin started a podcast called …

The Startup’s Toolkit

Mashable posted the results of a survey of startup staffers by BestVendor, a company that helps startups and small businesses make purchases based on social recommendations. MailChimp was the clear winner in the email marketing category. We love startups, and we’re happy our Forever Free plan makes it possible for companies with small budgets to …