Jenn

New MailChimp: Redesigning with Research

Informed decisions require information (that word "informed" is there for a reason), and information is something we’re not short on around here. MailChimp research typically falls into two categories: primary research, which is new research tailored to answer specific questions; and secondary research, which is readily available and relevant research from past studies. Throughout the …

Recruiting Users for Testing with Ethnio

There are several ways we find people to help with usability tests or user interviews. We use┬ásocial media networks, we respond to people who tweet about a MailChimp feature we’re currently studying, and we send campaigns to a mailing list of people who signed up to help with testing. (You can join that list, BTW: …

Recording Mobile Usability Tests

Recently I shared with you guys how we’re getting scrappy with Remote Usability Testing on Mobile Devices. We’ve also been hanging out in coffee shops with our users and testing our mobile prowess in person. We needed a way to record these sessions, and I got inspired by these guys. But I wanted to come …

Remote Usability Testing on Mobile Devices

Over the past few months we’ve ramped up our usability testing efforts, including testing our mobile apps. In order to test on mobile devices it’s generally assumed that tests will be with local users, or semi-local users, since the options for live remote mobile testing are limited. After driving to Columbia, SC to do a …

Sharing the UX Love

Not everyone has time in their day to stop and watch usability tests, but we’ve found a couple of ways to share the UX Love in quick bits and pieces. Our User Experience team hosted a pizza and usability test viewing party to help people find the time to check out a couple of videos. …