Gregg

Gregg is a design researcher on MailChimp's UX team. He talks to customers, analyzes data, and was once namedropped in a Pitchfork review of the Beastie Boys.

How We Collaborate on MailChimp’s UX Newsletter

Earlier this year, UX Developer Federico proposed we start a UX newsletter. The purpose of this newsletter would be twofold. First, we’d have an opportunity to share what goes on behind the scenes here at MailChimp. Second, we’d get the opportunity to regularly use our own app. It’s one thing to empathize with our customers—it’s …

New MailChimp: User Persona Research

A few weeks ago, MailChimp’s DesignLab posted images of our User Personas to their blog. As Jason explained there, we wanted to find out who really uses MailChimp. It was a question posed to us by data analyst Allison last year. We could broadly generalize about our users (savvy, self-reliant, techie, motivated), but we realized that …

Here are 32 seconds. Make the Most of ‘Em.

Here at MailChimp, we’re realists—as much as we love email and all the things you can do with it, we understand that building a campaign is a task, not a life event. You want to get in, get done, and get on with things. Duly noted. Our secret cadre of worker bees recently unveiled our …