The Making of MailChimp Snap

A few months ago, I was grabbing coffee in the common area with Drew, one of our mobile engineers, when our UX director, Aarron, approached us with an idea. His team had been visiting MailChimp customers with brick-and-mortar retail shops, and he had some observations about how they used—and didn’t use—our product. "When new stock arrives, they often know who’d be excited …

Making Automation Better in v9.6

It’s been an exciting month at MailChimp. We overhauled our autoresponders in v9.5, making them more powerful and useful in the process. And some of our customers have already found interesting ways to send highly customizable automated email series. Following a landslide of feedback and requests, we prioritized some developments for this release. In v9.6, we focus on simplifying legacy …

BonLook’s Data-Driven Emails

If you’ve ever shopped for glasses, you know that one size never, ever fits all. Online eyewear retailer BonLook knows this, too, which is why their website offers a virtual try-on feature and a perfect fit questionnaire to help guide customers through their hundreds of stylish, vintage-inspired options. The Montreal-based company, which began selling to …

LoveKnitting Puts Automation to Work

LoveKnitting is an e-commerce company that sells patterns and supplies to folks who—wait for it—love knitting. The company is based in London, but their customers live all over the world and use several different currencies, so the small team has to work extra hard to get the right information in front of the right people. With so many different groups to send to, …

Cleaning Your Lists for the Holidays

We realize it’s probably still pretty warm— and humid, ugh—where you’re reading this, but the thing about the holidays is that they sneak up on you. And while it’s only September, getting ready for the festive season can be stressful if you don’t plan ahead. With so much email being sent around the end of the year, how can you make …